Return Policy

  • Fashionvilla offers (free or paid) returns.
  • Returns must be made within 30 days of purchase.
  • Returned products must be unwashed and unworn with the original tag still attached.
    • Excluding pierced jewellery, accessories, underwear, and swimwear for hygiene reasons.
    • Jewellery can be returned if in a sealed and unopened packet.
  • Proof of payment, such as a receipt, dispatch notice, or order confirmation should be returned with the item.
  • Where possible items must be returned in their original packaging, if this isn’t possible please return in secure packaging with the tag still intact.

Return Method

  • Notify Fashionvilla via email or returns form?
  • Repack items.
  • Return using Royal Mail or a Courier
  • You may return products tracked or untracked, although tracked is recommended to ensure safe delivery.
  • Return to (x address).

Faulty/Damaged Goods

We’re really sorry to hear you received a damaged or faulty item. To rectify this please contact us at [email protected] or on our contact page.

To help get this sorted as quickly as possible please provide:

  • Your name.
  • Order number.
  • Product name and SKU (found on product page and order email).
  • Picture and description of the fault.